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Our Terms and Conditions — What Governs Your Account

When you open an account with us, you're entering into an agreement that shapes how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are processed, and…

Account access depends on local lawReal withdrawal verification stepsYour data stays protected
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kursi777 login Our Terms and Conditions — What Governs Your Account
REACH OUR TEAM

How to Contact Us About Terms or Your Account

Our support team is available to answer questions about how our terms apply to your account, dispute resolution and policy clarification. We keep contact channels open during peak hours so you can get real answers without delay. Reach us through live chat, email or the support form in your account settings.

Team online

Live Chat Support

Open live chat from your account dashboard or the lobby footer. Our team answers policy questions and account disputes during peak play hours, typically 10:00 to 22:00 Indonesia time.

Email Support

Send account or policy questions to our support email listed in account settings. We respond within 24 hours on business days with specific answers to terms-related inquiries.

Account Help Centre

Browse your account settings for a self-service help section covering withdrawal hold-ups, deposit reversals, and how our verification rules work.

ACCOUNT SECURITY

How We Protect Your Data and Account Rights

Your account data — deposit history, personal information, wallet balance — is encrypted and stored separately from public systems.

Data Encryption

All deposits, withdrawals and personal data are encrypted during storage and transmission.

Withdrawal Verification

Every payout is checked against your deposit source and account history to prevent fraud.

Account Ownership

You can request a full export of your account data or permanent closure at any time through live chat or…

Dispute Resolution

If you disagree with a transaction or policy decision, contact support with your account ID and the date in question.

Login Activity Log

Your account settings show every login, password reset and device change.

Password Security

We require strong passwords and support two-factor authentication for accounts in supported regions.

Frequently Asked Questions About Our Terms

These answers address the terms questions we hear most often from players in Indonesia. If your question isn't covered below, reach out to live chat or email support and we'll clarify how our terms apply to your situation.

We start by sending you a notice describing what we observed and what rule was breached. Most accounts are given a chance to correct the issue. If the breach continues or is severe — like duplicate accounts or payment fraud — we may suspend or close the account and hold funds pending investigation.

No. Our terms allow one account per person. If we detect multiple accounts linked to the same identity, payment method or device, we'll merge them or close duplicates. This rule keeps the platform fair and protects against fraud.

We retain your transaction history and personal data for seven years after account closure to comply with local financial records law. After that period, personal details are deleted. You can request early deletion for certain non-transaction data by contacting support.

We cross-check your withdrawal amount and account balance against your deposit history and the payment method you used. This step prevents fraud and usually completes within one business day. If your account is new or the withdrawal is unusually large, verification may take up to two business days.

Our core terms are the same for all players in supported Indonesia regions. However, access and eligibility depend on local law. We recommend reviewing the terms before you sign up to confirm you meet local requirements.

If a deposit was reversed by your bank or payment provider, we'll credit it back to your account wallet. If you dispute a deposit through your bank, tell us immediately via live chat so we can investigate and clear the record. Disputes usually resolve within three to five business days.

Accounts that show no login or activity for 12 months are considered inactive. We may reset your password to keep the account secure. Funds in an inactive account remain yours and are not forfeited under our terms; contact support to regain access.

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